CUSTOMER SUPPORT
Customer
Support
Let us know the issue you are experiencing, and we will guide you through the next steps.
In case of emergency, you can call us 24/7:
Hotline Golden Crest Hotel
0256 3846 267
Frequently Asked Questions
Frequently Asked Questions
How many people can stay in one hotel room?
A hotel room can accommodate a maximum of 3 people.
What types of beds does the hotel have? How many guests can it accommodate?
The hotel offers two types of beds, Twin and Double, for rooms accommodating a maximum of two people. A third person will require an extra bed and will incur an additional charge as per hotel regulations.
How is late check-out handled?
According to hotel regulations, check-out is before 12:00 PM. Late check-out will incur the following charges: From 12:00 PM to 3:00 PM: 30% surcharge; From 3:00 PM to 6:00 PM: 50% surcharge; After 6:00 PM: 100% surcharge.
Does the hotel allow early check-in?
If the hotel has available rooms, we will arrange for early check-in. Check-in before 5:00 AM: 100% of the room rate will be charged; Check-in between 5:00 AM and 9:00 AM: 50% of the room rate will be charged; Check-in between 9:00 AM and 12:00 PM: 30% of the room rate will be charged.
What kind of discounts are offered for group tours?
For groups booking 5 rooms or more, please contact us for a quote.
Are pets allowed in the hotel?
To ensure the health and safety of guests, pets are not allowed in the hotel.
Is there a safe in the room?
The hotel is equipped with safety deposit boxes to ensure the security of guests' valuables.